General FAQ's

Bundle Stars is a new website that offers amazing collections of games at awesomely low prices. Bundle Stars is owned and operated by Focus Multimedia Ltd, one of the UK's leading independent computer games and software publishers.

To redeem a GamersGate key you need to visit their redemption page at GamersGate Digitial Copy redemption page Enter the serial number that you have purchased and it will add it to the list of your GamersGate downloads. Download the title to your computer from here. However, some games will then need a different serial number to actually play it. For more information read our "How to download page."

Bundle Stars was launched in November 2012 and we have many thousands of satisfied customers from over 100 countries around the world. We work directly with our trusted publishing and developer partners. They provide us with such incredible discounts on their awesome games because (a) they trust us and, in many cases, have worked with us for years; and (b) the more bundles we sell, the lower the price we can offer. So don't worry; everything is perfectly genuine and legal and above board..

If your IP address is mapped to the UK or a European Union (EU) country, then you will be required to pay VAT. VAT charges are not included for those who live outside the EU.

We offer users the ability to view the bundle price in different currencies so that you can understand the price relevant to the country that you live in. During the payment process, however, the payment will be converted into GBP (£).

No. While we do accept PayPal account payments, we can also accept most debit/credit cards purchases through PayPal, or through our payment processor Secure Trading.

Yes, you can. Select PayPal as your payment option, then when you're on the PayPal website choose "Debit/Credit Card" as your method of payment.

If PayPal prompts requests your name and address, you will have to register your pre-paid gift card first by visiting the website printed on your gift card.

Differences in price may occur because of a number of reasons:
1) If your IP address is mapped to the UK or a European Union (EU) country, then you will be required to pay VAT. VAT charges are not included for those who live outside the EU.
2) Payments are processed in Pounds Sterling (GBP). Payments made through PayPal in a different currency may be subject to PayPal conversion charges.
3) While the base price in GBP may remain the same, exchange rates can cause small fluctuations in the price for other currencies.
4) We might just change the price!

Sometimes a bundle will contain one or more Mystery Titles.

If the bundle you purchased includes Mystery Titles they will be displayed as boxes containing question marks/mystery symbols.

Mystery titles are unlocked later while the bundle is still offered for sale. When the mystery titles are unlocked, all purchasers will be emailed instructions explaining how to get the mystery titles.

No, we can't split a bundle. If you want to buy fewer games you can also check out our Deals section where we often sell individual games and mini bundles too.

As long as you have a computer, an internet connection and a PayPal account or credit/debit card! At Bundle Stars, we can accept purchases worldwide.

Yes, you can pass on the individual Steam® keys to a friend to redeem. Please remember that each Steam® key can only be redeemed once.

You can choose to gift a bundle using the "Buy As A Gift" option on the main page. The chosen recipient will receive their unique game keys by e-mail immediately after payment.

Try checking your spam or junk folder, as it may have been misfiled. You can also find your keys on your 'My Account' page when you sign in to this website.

If you don't know your password, click here to be sent a reminder.

All purchases are non-refundable. If you are not sure whether a game will work on your computer, please check the system requirements for Steam® and the individual bundle games before downloading.

Steam is a free piece of software that allows you to manage your games, buy new ones, and interact with the Steam community. Many games sold on Bundle Stars can be redeemed on Steam.

Yes, for the games that are redeemable through Steam. To access these games, you need to download and register on Steam for free via the official Steam website. Steam is free to join and easy to use.

Some Steam or Desura games may also ask you for a CD key when you first run them. To find out the CD key, open your Steam or Desura client, then select the game and choose Play. You will then be shown a message with your CD key.

Desura is a digital distribution service that puts games and other downloadable content at gamers fingertips through its free digital distribution application.

Yes, for the games that are redeemable through Desura. To access these games, you need to install the Desura application, which is available free on the official Desura website.

If you have purchased a GamersGate serial key from Bundle Stars, visit this URL and enter your serial key when prompted. If you don't already have a GamersGate account (it's free), you will need to sign up for one.

DRM-free refers to media without Digital Rights Management (DRM). Games that are marked as DRM-free can be downloaded directly, without using a digital distribution platform/service.

The PC requirements for each game are detailed on the home page in the product description sections below the heading 'More on these great games'. You can find out the requirements for Steam® on the Steam® website - click here.

The counter on the individual Bundle or Deal page displays the length of time until the current offer ends. When this timer runs out, the current bundle/dea; will no longer be available for purchase. Sign up to our email newsletter on the home page to be notified of new bundles and deals.

Yes - we launch new bundles and deals regularly. Release dates will be announced on Facebook, Twitter, and through our mailing list - sign up now so you don't miss out!

Email us at support@bundlestars.com and we'll get back to you as soon as we can! Our typical working hours are Monday to Friday (UK timezone, so please take that into account if you are from the other side of the world!).

We always love to hear from game developers. Get in touch by clicking here.

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